AUTOMOTIVE NEWS WEBINAR

On Demand Recording Now Available!


              





 

STUDY SHOWS DEALERSHIPS ARE GAINING GROUND ON REPAIR SHOPS  
 
  

Competition from auto-repair facilities–both independent shops and stores in large chains–continues to be a challenge for today’s auto dealers. But dealers are gaining ground, according to the CDK Service Shopper 4.0 study. CDK surveyed more than 2,000 customers of all ages that took their vehicles in for maintenance and repairs to learn where dealerships stand when it comes to quality of service and how they’re meeting consumers’ time expectations, as well the factors shoppers consider when choosing a repair provider.

 ATTEND THIS WEBINAR TO HEAR ABOUT: 

- The correlation between great service and future car sales.


- How attitudes about routine maintenance are shifting.


- The impact of online reviews.


- How artificial intelligence can help improve customer satisfaction when it comes to
scheduling appointments.

   
Speakers: 



Kim Saylor
Kim Saylor
Senior Director of Product Marketing
CDK Global
Peter Kahn
Peter Kahn
Global Head of Research
CDK Global
Emma Hancock
Emma Hancock
Moderator
Automotive News


Presented by:





   
 
 
 
 
 

Already Registered? Log In Now

Complete this form to enter the webcast.
(* indicates required field)

By clicking below to register for this webinar, you consent to receive emails from us about this webinar and other related webinars; and for us to share your contact information with the event sponsor who may contact you, by email or otherwise, about their related products and services. You may unsubscribe or change your email preferences through links in emails you receive. For more information, see our Privacy Policy at autonews.com/privacy-policy.