VW Credit, Citizens One Auto Finance, top J.D. Power dealer study of financing appeal

Editor's note: An earlier version of this story mischaracterized Volkswagen Credit's ranking in J.D. Power's 2019 U.S. Dealer Financing Satisfaction Study. J.D. Power surveys and ranks captive mass market lenders and captive luxury lenders separately, so there is no overall winner among all captive lenders. Mercedes, along with other luxury captives, was also included in the 2019 study but J.D. Power did not publish the results or rank luxury captive lenders due to a small sample size. And an earlier chart, on noncaptive lenders, published alongside this article misidentified TD Auto Finance.