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Tomorrow's consumers want a different dealership experience, survey shows

A new study finds 86 percent of consumers want to complete at least one step of the new-vehicle purchase process online, with 60 percent of consumers saying they would use the time saved on getting to know the vehicle more. (DAVID PHILLIPS)
SK
By:
Sarah Kominek
January 23, 2020 05:25 PM

Consumers want to spend less time in dealerships when they shop for vehicles and focus on the product, a new Cox Automotive survey showed.

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