New VW surveys inform pandemic response

June 06, 2020 04:00 AM

14EASTCOAST-01_i.jpg East Coast Volkswagen’s Keith Wootton demonstrates cleaning protocols in a video for customers.

Volkswagen and its dealers have been mining their online consumer reviews for COVID-19 best practices, thanks to a new system the automaker rolled out across its retail network just before the pandemic struck the United States.

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