Gingerich cut down on the time it takes for each deal and increased F&I product penetration.
About a third of those surveyed said they plan to buy a vehicle in the next year.
Auto retail companies are still interested in diversity initiatives that meet business needs — such as leadership programs or hiring processes.
The conversation about diversity, equity and inclusion in the auto retail industry is changing.
The Cybertruck came in seventh out of the top selling new EVs in the fourth quarter, down from third in the third quarter.
Often you can get 10 percent penetration on a product just by taking the time to sell it to every customer, said Stephanie Cooper, a coach at iA American Warranty Group.
Car buyers are struggling with outside economic factors while affordability challenges persist within the car market.
The federal funds rate target range will remain 4.25 to 4.5 percent.
Some car buyers use the length of their loan to manage their monthly payments.
Compliance investigations at dealerships often start with unresolved customer complaints