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Paige Hodder
Reporter covering retail for Automotive News
paige.hodder@crain.com
Paige Hodder is a reporter covering automotive retail, with a focus on the finance and insurance business and Group 1 Automotive Inc. She is an alumnus of the University of Michigan.

Latest from Paige Hodder

F&I tips: Managers should try out their presentation at the sales desk

Gingerich cut down on the time it takes for each deal and increased F&I product penetration.

Many Americans planning to buy a car think prices will go up, survey shows

About a third of those surveyed said they plan to buy a vehicle in the next year.

How dealers and vendors are still investing in diversity

Auto retail companies are still interested in diversity initiatives that meet business needs — such as leadership programs or hiring processes.

The auto retail industry is moving on from DEI but not diversity

The conversation about diversity, equity and inclusion in the auto retail industry is changing.

Tesla Model Y, Model 3 still top popular EVs but Cybertruck slips

The Cybertruck came in seventh out of the top selling new EVs in the fourth quarter, down from third in the third quarter.

F&I managers should pitch every product

Often you can get 10 percent penetration on a product just by taking the time to sell it to every customer, said Stephanie Cooper, a coach at iA American Warranty Group.

Economic and psychological factors influence car buyers in the F&I office

Car buyers are struggling with outside economic factors while affordability challenges persist within the car market.

Incentives and payments pull on auto loan term lengths

Some car buyers use the length of their loan to manage their monthly payments.

Address customer complaints about the F&I office before they turn to social media

Compliance investigations at dealerships often start with unresolved customer complaints

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