Retail

Strategies for reducing employee turnover

Todd Olson, Carousel Motor Group: "Our salespeople are now a hybrid desk manager. They're actually running leases and running payments for the consumers and building relationships with customers instead of saying, 'Let me go ask my manager.'"
February 13, 2017 05:00 AM
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Taming turnover
Dealers and employment experts offer these solutions to reduce dealership employee turnover, especially in sales consultant and service adviser jobs.
  • Empower employees to make decisions.
  • Pay a stable salary with fewer hours.
  • Earn and tout community recognition as a good employer.
  • Offer more vacation time and health club memberships.
  • Create a culture of employee appreciation.
  • Provide hands-on training with the dealer.
  • Map a career path that offers levels for sales consultants.
RETAIL07_302139956_H2_-1_ZOSHXVKYOPNH.jpg Olson: Chance for opportunities

Ask a dealer or an employment expert the best way to reduce high employee turnover at car dealerships, and you'll get a litany of solutions.

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