None
Constant vigilance
To protect customers' sensitive data, consultants say
F&I managers should
• Lock offices when not in use
• Lock desk drawers and file cabinets
• Have a computer screen timer to avoid leaving a customer's document open for too long
• Watch trash receptacles and photocopy machines, where documents might be left accidentally
Dealers should
• Restrict vendor access to data management systems
• Do regular showroom walkthroughs to catch and correct violations
A dealership salesperson often will take a customer's driver's license, walk to a photocopy machine and copy it ahead of a test drive.