Finance Insurance

Sloppiness with sensitive info can be costly

Larry Kull, a New Jersey dealer who is chairman of the American International Automobile Dealers Association: "What used to suffice — common sense — is certainly not adequate anymore."
January 12, 2015 05:00 AM
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Constant vigilance
To protect customers' sensitive data, consultants say F&I managers should • Lock offices when not in use • Lock desk drawers and file cabinets • Have a computer screen timer to avoid leaving a customer's document open for too long • Watch trash receptacles and photocopy machines, where documents might be left accidentally Dealers should • Restrict vendor access to data management systems • Do regular showroom walkthroughs to catch and correct violations

A dealership salesperson often will take a customer's driver's license, walk to a photocopy machine and copy it ahead of a test drive.

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