How the Internet can snag F&I business

Paglia: If customers see the menu online and then on the salesperson's desk and then again in the F&I office, they are more likely to trust the prices quoted and feel comfortable with products being offered.

By:

Donna Harris

May 04, 2011 05:00 AM

Some in the industry think the Internet will hamper F&I sales, but not auto retail veteran and Internet consultant Ralph Paglia in Gilbert, Ariz.

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