Service And Parts
Petra Cares is a Houston nonprofit that trains at-risk youth to become automotive service technicians.
Nos Saleh, a technician at Mercedes-Benz of Music City, said 'control your own destiny' on 'PartsEdge Podcast.'
The 534,000-square-foot facility stocks more than 46,000 unique parts and is equipped to handle more than 2 million shipments each year.
Twenty-six of Volvo's female technicians gathered in South Carolina in March for a two-day forum.
A warranty claim needs to be written cleanly and thoroughly, or it risks being rejected, said technician coach Joshua Taylor.
When the blue LED lights turn on, Baxter Auto Group service technicians know to keep the doors and windows closed to save energy.
A poorly run parts department "trickles into every" dealership department, said NADA Academy instructor Brian Crossin.
WarrCloud’s automated warranty claims processing allows dealerships to outsource the task to an artificial intelligence-based platform.
Hertz said April 16 it will feature UVeye vehicle inspection systems at major U.S. airport locations to improve how it checks in and scans its fleet.
Similar repair situations can result in different customer reactions. Good service advisers are prepared to handle both, said fixed ops coach Coralee Zueff.
