The rapid adoption of digital technologies, coupled with the growing emergence of electric vehicles, are changing the dynamics of the F&I world. Yet some basic principles still apply, such as transparency and educating customers about how to best protect their vehicles. Will digital tools require new employee skills? How do dealerships make the F&I process seamless? And are there new products on the horizon that will further transform the F&I arena? Tony Wanderon, CEO of APCO Holdings, Home of the EasyCare, National Auto Care, and GWC Warranty brands and a leader in delivering tailored F&I products and solutions, sheds some light on these and other looming issues.
