Promoting dealer-consumer alignment across continued industry evolution

Over the past two-and-a-half years, the auto industry and its dealers have been impacted by a series of disruptive forces that have created only one constant: change. From the pandemic and stay-at-home mandates that prevented in-store traffic, to chip shortages impacting new-vehicle inventory, and the shift toward digital retailing and electric vehicles, attention is focused on the directions in which the industry is going and how the dealer/customer dynamic will evolve.