The advent of electric vehicles portends many changes ahead for dealership service departments in the coming decades. Service managers and directors will have to be agile, resilient and forward-thinking as they prepare for this disruptive technology that will likely decrease customers’ service and maintenance needs compared to internal-combustion engine vehicles. How will dealers be affected and how can they stay ahead of the curve as this new business landscape unfolds? And what new opportunities might emerge to replace slowly fading revenue streams? For insights and perspectives, Automotive News spoke with Piermichele Robazza, Global Practice Director of Aftersales at Urban Science, a global retail consulting firm.
