Parts and service departments in dealerships across the country have faced many new challenges these past few years. And in many cases, those challenges have extended to their partners and vendors. For instance, because of shortages in both parts and staff, dealerships now expect a higher level of service from their partners and vendors. In what ways have dealerships’ need shifted when it comes to reconditioning? How is the advent of electric vehicles affecting products and service offerings? To get answers to these questions and others, Automotive News spoke with Mike Black, the chief executive officer of Dent Wizard, a leader in automotive reconditioning programs and services that has become a trusted partner to more than 5,000 dealerships.
