Artificial intelligence helps schedule service appointments

NoneAI, A to ZHere's how a dealership's service department can use an artificial intelligence virtual assistant to schedule shop appointments.When a customer communicates with the service department by email or on the dealership's website, the assistant confirms contact details and forwards the lead to a human service adviser.The assistant contacts recent buyers to encourage an appointment when the vehicle would typically be due for its first service.The assistant contacts customers who haven't brought their vehicles in for service for a year or so, updating department records by identifying those who have moved or sold their vehicles.The assistant contacts customers to schedule their next visit, according to automaker service interval recommendations.After a service appointment, the assistant contacts customers to determine their satisfaction, gathering feedback in advance of manufacturer surveys.The assistant notifies OnStar customers when OnStar determines that the vehicle needs service, including recall work.Source: Conversica "Mandy Monroe" works relentlessly to reach out to customers of Lee Kia of Greenville in North Carolina to schedule service appointments.

Artificial intelligence helps schedule service appointments

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