Artificial intelligence helps schedule service appointments

Here's how a dealership's service department can use an artificial intelligence virtual assistant to schedule shop appointments.

• When a customer communicates with the service department by email or on the dealership's website, the assistant confirms contact details and forwards the lead to a human service adviser.
• The assistant contacts recent buyers to encourage an appointment when the vehicle would typically be due for its first service.
• The assistant contacts customers who haven't brought their vehicles in for service for a year or so, updating department records by identifying those who have moved or sold their vehicles.
• The assistant contacts customers to schedule their next visit, according to automaker service interval recommendations.
• After a service appointment, the assistant contacts customers to determine their satisfaction, gathering feedback in advance of manufacturer surveys.
• The assistant notifies OnStar customers when OnStar determines that the vehicle needs service, including recall work.

Source: Conversica