Retail

Ford again wins customer-loyalty title

January 26, 2015 05:00 AM
IHS Automotive 2014 Loyalty Award Winners

OVERALL AWARDSWINNER
Overall Loyalty to ManufacturerFord Motor Co.*
Overall Loyalty to MakeFord*
Most Improved Loyalty to MakeMaserati
African American Market Loyalty to MakeFord*
Asian Market Loyalty to MakeToyota*
Hispanic Market Loyalty to MakeToyota*
  
CONQUEST AWARDSWINNER
Highest Conquest Percent of RegistrationsMaserati
Most Improved Conquest Percent of RegistrationsLexus
  
SEGMENT MODEL LOYALTY AWARDSWINNER
Nonluxury Compact SUVKia Soul
Nonluxury Traditional Compact CarNissan Leaf
Nonluxury Traditional Mid-Size CarHonda Accord*
Nonluxury Full-Size Half-Ton PickupChevy Silverado
Nonluxury Mid-Size CUVBuick Enclave
Nonluxury Mid-Size SUVJeep Grand Cherokee*
Nonluxury Traditional Sub-Compact CarMitsubishi Mirage
Luxury Traditional Compact CarLincoln MKZ
Luxury Mid-Size CUVLexus RX*
Nonluxury Mid-Size VanChrysler Town & Country*
Luxury Traditional Mid-Size CarMercedes-Benz E class*
Nonluxury Traditional Full-Size CarToyota Avalon*
Nonluxury Mid-Size PickupToyota Tacoma*
Luxury Compact CUVMercedes-Benz GLK
Nonluxury Sport Mid-Size CarDodge Challenger*
Nonluxury Full-Size SUVChevrolet Suburban
Luxury Sport CarChevrolet Corvette
Nonluxury Sport CarVolkswagen Eos
Luxury Full-Size SUVLand Rover Range Rover*
Luxury Traditional Full-Size CarMercedes-Benz S class
Luxury Traditional Sub-Compact CarLexus CT200h*
Nonluxury Compact SUVJeep Wrangler*
Luxury Mid-Size SUVMercedes-Benz G class*
Luxury Prestige Full-Size CarBentley Continental
Luxury Exotic CarMaserati GranTurismo
  
* Indicates repeat winner from 2013.
Note: Vehicle segment winners are listed based on segment share of the market from highest to lowest.

DETROIT — Ford Motor Co. retained the crown in the 2014 model year for most-loyal customers, while Maserati won top honors for conquests, according to the IHS Automotive Loyalty Awards.

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