Dealerships grapple with regulations allowing service dogs
Diego Hurtado, left, a retired Army paratrooper, uses a service dog, Rex. Dealership staffers refused to let him take a Mercedes loaner when he brought his car in for service, citing customers' allergies. The store agreed to pay Hurtado $5,000 to settle a lawsuit. The dealership also will train employees on the Americans with Disabilities Act.
