Dealerships grapple with regulations allowing service dogs

Diego Hurtado, left, a retired Army paratrooper, uses a service dog, Rex. Dealership staffers refused to let him take a Mercedes loaner when he brought his car in for service, citing customers' allergies. The store agreed to pay Hurtado $5,000 to settle a lawsuit. The dealership also will train employees on the Americans with Disabilities Act.

December 07, 2014 05:00 AM

When Diego Hurtado took his 2008 Mercedes-Benz C300w in for service in May, an available Mercedes loaner was prepared for him. Then the staff noticed Rex, his dog.

Featured Stories

BYD unveils faster-charging EV platform that powers 249 miles of range in 5 minutes

Honda to buy hybrid batteries from Toyota’s $13.9B N.C. complex as tariff workaround, report says

The 3 most probable tariff scenarios auto faces, according to S&P

Foxconn nears EV deal with two Japan companies after collapse of Honda-Nissan talks, report says

Latest News

Former subprime lender sentenced to four years in prison

Daily 5 report for March 17: Tariffs make for strange bedfellows as Toyota and Honda team up

Genesis names Amy Marentic as new CMO after Drew Slaven’s quick exit

Toyota Financial’s Anna Sampang to lead expanded customer efforts; Amazon exec to take chief information officer role

Staying current is easy with newsletters delivered straight to your inbox.

See More in Retail

Several dealers among investors in new mobility fund that reached $15 million goal

Florida dealership awarded $3.3 million in suit against Hyundai

FTC: Nearly $1 million in refunds tied to settlement with Vroom going out to customers

Daily 5 report for March 13: J.D. Power study suggests happy dealers make for happy customers

Staying current is easy with newsletters delivered straight to your inbox.