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Retaining service advisers
AutoNation's solution for high turnover among service advisors
• Recruit customer-friendly workers from restaurants and other service businesses.
• Train advisers to improve sales and customer-care skills.
• Continue training with classroom and 1-on-1 instruction.
AutoNation Inc., the country's biggest dealership group, is recruiting service advisers among restaurant waiters and other service-industry workers, part of a new plan to reduce turnover in a key position.
